Cloud computing & enterprise platforms

The Cloud Computing & Enterprise Platforms competency-building programs offered by the Competency Building and Consultancy (CBC) Centre equip students with industry-relevant knowledge and practical skills in Salesforce Ecosystem, ServiceNow, and Microsoft Azure. Through hands-on laboratories, real-world projects, and industry-aligned learning, students develop competencies in cloud computing, enterprise platforms, workflow automation, IT service management, security, analytics, and digital transformation. The programs emphasize experiential learning and globally recognized certification pathways, enabling students to design, deploy, manage, and optimize cloud-based enterprise solutions. These competency-building programs enhance employability and prepare students for successful careers in cloud computing, enterprise platforms, and digital transformation across diverse industries.

Core skills for Cloud Computing & Enterprise Platforms

Structured competency-building journey in Cloud Computing & Enterprise Platforms as shown in figure1 highlighting the progressive learning process.

Cloud computing & enterprise platforms – Workflow

1.1 Salesforce ecosystem & admin cloud

The purpose of Salesforce Ecosystem & Admin Cloud is to enable students to manage customer relationships, automate business processes, administer cloud applications, and develop CRM solutions using the Salesforce platform. It provides industry-relevant skills in cloud computing, customer engagement, workflow automation, security management, and data-driven decision making.

Key skills you gain

CRM Administration: Salesforce Setup, Configuration, User Management and Profiles, Data Management and Security
Cloud Platform Management: Sales Cloud, Service Cloud, Marketing Cloud, Lightning Experience
Automation & Workflow: Workflow Rules, Process Builder, Salesforce Flow, Validation Rules
Reporting & Analytics: Custom Reports, Dashboards, Business Insights, Data Visualization
Security & Access Control: Role Hierarchies, Sharing Rules, Permission Sets, Two-Factor Authentication
Customization: Custom Objects, Formula Fields, Custom Apps, Tabs and Page Layouts

CURRICULUM

Salesforce Framework

The curriculum is designed to provide comprehensive knowledge and practical skills in Salesforce administration, cloud platform management, automation, security, customization, and analytics. Through a structured, hands-on learning approach, students gain the competencies required to effectively configure, manage, and optimize Salesforce solutions for real-world business environments.

Topics Covered

Salesforce Fundamentals:	Introduction to Salesforce CRM, ecosystem overview, cloud architecture, Salesforce terminology, Sales Cloud, Service Cloud, Marketing Cloud, and business applications.
Setup & Configuration:	Salesforce environment setup, user interface customization, user management, profiles, organizational settings, and platform configuration.
Data Management & Security:	Data models, objects, fields, records, relationships, data quality management, access control, permissions, sharing rules, and authentication mechanisms.
Automation & Customization:	Creating custom objects, validation rules, formula fields, workflow automation, process automation, Flow Builder, custom applications, and business process optimization.
Reports, Dashboards & Lightning Experience:	Building reports and dashboards, Lightning App Builder, Lightning Experience customization, analytics, and business intelligence for decision-making.

Tools you learn: A structured overview of the Salesforce Admin Cloud ecosystem by categorizing its core tools and technologies as shown in below

The Salesforce Admin Cloud ecosystem provides a comprehensive suite of CRM, cloud services, automation, analytics, security, customization, and learning tools for efficient business process management and digital transformation.

Salesforce CRM Core Skills Matrix

Salesforce CRM	Sales Cloud	Service Cloud	Marketing Cloud
Salesforce Lightning	Flow Builder	Process Builder	Workflow Rules
Reports & Dashboards	Validation Rules	Permission Sets	Role Hierarchy
Sharing Rules	App Builder	Trailhead	Salesforce Sandbox

Career Opportunities

Salesforce Administrator
CRM Analyst
Salesforce Developer Trainee
Business Analyst
Cloud Support Associate
Application Support Engineer
Salesforce Consultant (Entry Level)
Customer Success Associate

1.2 Servicenow

The objective of the ServiceNow Platform & IT Service Management (ITSM) program is to enable students to manage enterprise services, automate digital workflows, administer cloud-based applications, and develop efficient IT service solutions using this platform. It provides industry-relevant skills in IT service management, incident management, platform customization, security administration, and business process optimization.

Key skills you gain

IT Service Management (ITSM): Incident Management, Problem Management, Change Management, Service Request Management
Platform Administration: User Management, Group & Role Administration, Access Control, System Configuration
Workflow Automation: Business Rules, Client Scripts, UI Policies, Flow Designer
Reporting & Analytics: Report Creation, Dashboard Development, Scheduled Reports, Performance Monitoring
Service Catalog Management: Catalog Item Creation, Record Producers, Service Requests, Workflow Integration
Platform Customization: Tables and Fields, Forms and Views, Application Menus, Modules and Navigation

CURRICULUM

ServiceNow workflow

The curriculum provides a strong foundation in enterprise service management principles, enabling students to understand and implement industry best practices for incident, problem, change, and service request management. Through laboratory exercises, real-world case studies, and project-based learning, students develop practical competencies in workflow design, platform configuration, security administration, reporting, and application customization.

Topics Covered

ServiceNow Fundamentals:	Introduction to ServiceNow, platform architecture, cloud computing concepts, multi-tenant environment, developer instances, applications, modules, and business use cases.
Platform Basics & Administration:	Applications, modules, forms, lists, tables, user management, group creation, role assignment, and access control mechanisms.
Data Management & Configuration:	Field creation, sections, views, table management, form customization, and data organization.
Incident Management:	Incident lifecycle, incident creation, assignment, escalation, resolution processes, and best practices in IT service management.
Reports, Dashboards & Service Catalogs:	Creation and sharing of reports, dashboard customization, homepage development, service catalog creation, and request management.
Automation & Notifications:	Client Scripts, UI Policies, Business Rules, email notifications, workflow automation, and process optimization.
Update Sets & Deployment:	Local update sets, retrieved update sets, merge operations, change migration, and deployment management.
Advanced Customization:	OnLoad, OnChange, OnSubmit, OnCellEdit scripting, Business Rules (Before, After, Async, Display), and application enhancement techniques.

Tools you learn: Overview of the ServiceNow platform by illustrating its core knowledge and skill areas, including IT Service Management (ITSM), workflow automation, platform development and configuration, and administration and governance

The ServiceNow platform provides a comprehensive suite of IT Service Management (ITSM), workflow automation, platform administration, reporting, application development, and configuration tools that enable organizations to streamline service delivery, automate business processes, and efficiently manage enterprise operationsThe ServiceNow platform provides a comprehensive suite of IT Service Management (ITSM), workflow automation, platform administration, reporting, application development, and configuration tools that enable organizations to streamline service delivery, automate business processes, and efficiently manage enterprise operations as below

ServiceNow Administrator Core Skills Matrix

ServiceNow Platform	ITSM Applications	Incident Management	Service Catalog
Client Scripts	Business Rules	UI Policies	Flow Designer
Reports & Dashboards	Email Notifications	Update Sets	Access Control Rules
Forms & Lists	Tables & Fields	Developer Instance	ServiceNow Studio

Career Opportunities:

ServiceNow Administrator
ServiceNow Developer Trainee
ITSM Analyst
Service Desk Analyst
Application Support Engineer
Workflow Automation Specialist
Platform Support Associate
ServiceNow Consultant (Entry Level)
Business Process Analyst
Digital Transformation Associate

1.3 Microsoft Azure

The aim of Microsoft Azure is to provide students with comprehensive knowledge of cloud computing concepts and Azure services for building, deploying, and managing scalable cloud solutions. The program develops practical skills in cloud infrastructure, networking, security, storage, databases, resource management, and cost optimization using this platform.

Key skills you gain

Cloud Computing Fundamentals: Cloud Computing Models, IaaS, PaaS, SaaS, Deployment Models, Shared Responsibility Model
Azure Administration: Azure Portal, Azure CLI, Resource Management, Account Configuration
Core Azure Services: Compute Services, Storage Services, Networking Services, Database Services
Security & Compliance: Azure Security Tools, Data Protection, Regulatory Compliance, Identity Management
Azure Pricing & Governance: Pricing Models, Cost Optimization, Resource Monitoring, Support Plans
Cloud Solution Design: High Availability, Scalability, Fault Tolerance, Cloud Architecture

CURRICULUM

Microsoft Azure

The Microsoft Azure curriculum introduces students to cloud computing concepts and Microsoft Azure services for designing, deploying, and managing secure cloud-based solutions. The program provides hands-on experience in Azure Virtual Machines, Networking, Storage, Identity and Access Management, Databases, AI services, DevOps, and cloud security. By integrating practical laboratory sessions with industry best practices, the program enables students to build cloud-native solutions, earn globally recognized Microsoft certifications, and pursue careers in cloud engineering, cloud administration, and digital infrastructure management.

Topics Covered

Azure Fundamentals:	Introduction to cloud computing, Azure ecosystem, Azure account creation, Azure Portal overview, Azure CLI, and Azure service categories.
Cloud Concepts:	Cloud computing models (IaaS, PaaS, SaaS), deployment models (Public, Private, Hybrid), benefits of cloud computing, and shared responsibility model.
Core Azure Services:	Understanding Azure compute, storage, networking, and database services for building scalable cloud applications.
Security, Privacy & Compliance:	Azure security tools and features, data privacy, protection mechanisms, compliance standards, trust, and transparency.
Azure Pricing & Support:	Azure pricing models, cost management, support plans, and Service Level Agreements (SLAs).

Tools you learn: The key knowledge areas of Microsoft Azure, highlighting the essential tools and services required for cloud administration, infrastructure management, security, monitoring, and enterprise solution deployment as below

The Microsoft Azure competency-building program provides students with comprehensive knowledge of Azure cloud services, administration, infrastructure management, networking, storage, databases, security, monitoring, and cost optimization tools as below

Microsoft Azure Core Skills Matrix

Microsoft Azure	Azure Portal	Azure CLI	Azure CLI
Resource Manager	Virtual Machines	Azure Storage	Azure Networking
SQL Database	Security Center	Azure Monitor	Cost Management
Active Directory	Advisor	Support Plans